• Address: 1234 Fashion Street, Suite 567,
    New York, NY 10001
  • Email: info@fashionshop.com
  • Phone: (212) 555-1234
Login
Compare Products
Compare

Support Policy Page

Welcome to DNS CITY MART! Our goal is to provide you with an exceptional shopping experience. Below, we outline our support policies to ensure a seamless experience for our valued customers.


Customer Support

  • Availability: Our customer support team is available [ Mon-Sat, 9 AM - 6 PM].
  • Contact Options:

Order Support

  • Order Tracking: Easily track your orders through the "My Orders" section on our website or app.
  • Order Modifications: Changes or cancellations can be made within [24 hours] of placing the order.
  • Order Issues: If there are problems with your order, please contact our support team immediately.and share unboxing videos

Return & Refund Policy

  • Eligibility: Items can be returned within [3days] of delivery if they meet the return criteria.
  • Process: Initiate returns through your account or by contacting support.
  • Refunds: Refunds are processed within [ 5-10 business days] after the return is received and inspected.

Payment Support

  • Secure Payments: We prioritize secure transactions through trusted payment gateways.
  • Payment Issues: For failed or duplicate payments, contact us immediately with transaction details for resolution.
  • Payment Methods: We accept [list accepted methods, e.g., credit/debit cards, net banking, wallets, UPI].

Shipping & Delivery

  • Delivery Time: Standard delivery is within {3-7 business days}.
  • Shipping Charges: Shipping fees are calculated based on the weight, dimensions, and destination of your order. Final shipping costs will be displayed during checkout.
  • Delayed Deliveries: If your order is delayed, our team will notify you and work on resolving the issue promptly.

Privacy and Security

DNS City Mart Customer Support

Email: dnscitymart@gmail.com

Phone: 01782-299007,  7018140371